Shipping & Returns

Payment Options

– COD (Cash On Delivery)
– Credit Card or Debit Card

 

Processing Time

Orders placed on business days before 5 PM will begin processing on the same day. Orders placed after 5 PM will be processed the following day. Once your order is shipped, you will receive a shipping confirmation email with tracking details.

 

Delivery Time

It usually takes 1~3 business days to deliver. We do our best to ensure the timely delivery of all orders. On a rare occasion, these packages can arrive outside of the estimated time frame.

 

Delivery Charges

UAE: AED 10

 

Operation Time
Saturday ~ Thursday: 09:00am to 06:00pm (UAE Time)
We don’t operate on Fridays & Official Holidays.

 

Order Cancellation Policy
Order can be cancelled only before shipping, once it has been shipped, unfortunately, it can’t be cancelled. You can cancel an order by contacting us through email to info@calla-store.com

 

Return Policy

 

-Return or exchange:

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. The return charges for shipping must be paid by you.

 

-Refund:

If you receive a damaged item, capture the photos of the product and send the them to our email within 24 hours. You will get the full refund or new product.